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Terms & Conditions

Last updated November 2020

Version: 1.0

How your personal information may be used by Accountax

Accountax Limited respects your data privacy and is dedicated to protecting your personal data. This notice will inform you of how we look after your personal data when you visit our site and advise you about your privacy rights and how the law protects you

This includes any data you provide through this website if you sign up for our newsletter, take part in an event, survey or competition.

This document, together with our site terms and conditions tells you about how we collect, use and protect your personal information.

If you have any questions about this privacy notice, please contact the data privacy manager using the details set out below.

Contact details

Name: Mehmood Rajoka

Email address:  dpo@accountax.uk

Postal address: Data Protection Officer, 1 Victoria Square , Birmingham , B1 1BD , United Kingdom

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links orenabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website,we encourage you to read the privacy notice of every website you visit.

The data we may collect about you

Identity Data  includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.

Contact Data  includes billing address, delivery address, email address and telephone numbers.

Financial Data  includes bank account and payment card details.

Transaction Data  includes details about payments to and from you and other details of products and services.

Technical Data  includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data  includes your interests, preferences, feedback and survey responses.

Usage Data  includes information about how you use our website and services.

Marketing and Communications Data  includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How and when we collect data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you. We use different methods to collect data from, for example:

Direct interactions. You may give us your email address, first and last name, title by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:

Subscribe for a newsletter;

Register for an event;

Enter a competition or survey;

Request an enquiry;

Automated technologies or interactions.  As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

Analytics providers such as Google, Social platforms such as Facebook;

How and why we use your personal data

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law. Most commonly, we will use your personal data in the following circumstances:

To register you for the newsletter:  Necessary consent

Asking you to take a survey:  Necessary for our legitimate interests. To keep our records updated and to study how customers use our services.

To enable you to partake in competition: Performance of a contract with you. Administration:

To deliver relevant website content and advertisements: Necessary for our legitimate interests to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy.

To use data analytics:  Necessary for our legitimate interests to define types of customers, to keep our website updated and relevant, to develop our business and to inform our customers.

To use your IP addresses:  Necessary for our legitimate interests to avoid duplicate input and improve the

Who do we share your information with?

We may share your data with software providers such as Intuit, Sage and Xero for the purposes of providing accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How we protect your information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to request access, correction, erasure or restriction of processing your personal data please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Unsubscribe

You can ask us to stop sending you messages at any time by clicking unsubscribe or by contacting us at any time. Where you opt out of receiving these messages, this will not apply to personal data provided to us.

How to make a complaint or raise a concern

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to our privacy notice

We keep our privacy policy under regular review and we will place any updates on this website. This privacy was last updated on November 20th, 2020 and historic versions can be obtained by contacting us.

Cookies Policy What is a cookie?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to remember your actions or preferences over time

Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.

Why do we use cookies?

We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. We also use cookies to help us with geolocation tracking in order to present you with the closest Accountax station and office locations. Additionally, cookies allow us to serve you specific content, such as videos on our website(s). We may employ the learnings of your behaviour on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you.

What types of cookies do we use?

First-Party and Third-Party Cookies

We use both first-party and third-party cookies on our website.

First-party cookies are cookies issued from the Accountax domain that are generally used to identify language and location preferences or render basic site functionality.

Third-party cookies belong to and are managed by other parties, such as service providers. These cookies may be required to render certain forms, such as the submission of a job application, an enquiry for services, or to allow for some advertising outside of the Accountax website.

Session Cookies

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.

Persistent Cookies

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behaviour to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.

How are cookies used for advertising purposes?

Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these

networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.

Although we do not use cookies to create a profile of your browsing behaviour on third-party sites, we may use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers. You can opt out of off-site and third-party-informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.

How are third party cookies used?

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies, and we encourage you to consult the privacy policies of these third-party vendors on their websites for information regarding their use of cookies.

How do I reject and delete cookies?

You can choose to reject or block all or specific types of cookies set by virtue of your visit to an Accountax website by clicking on the cookie preferences on our website(s). You can change your preferences for Accountax websites and/or the websites of any third-party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.

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